Manage a team of associates or team leaders.
Involved in Customer interaction
Managing various Metrics (Client SLAs, Customer satisfaction) in HR queries and transactional activities and provide the operational team with out of the box ideas pro actively raise red flags and turn around operational ideas.
Handling a hierarchical structure comprising of Team Leaders & Assistant Managers
Intermediate regulatory and legislative knowledge in aligned service area
Intermediate knowledge of Client administrative environment and Processing flows, procedures
Advanced compliance knowledge regarding organization procedures
Basic understanding of System capabilities and application platform
Intermediate knowledge of benefits business
Intermediate Understanding of Transition Methodology