Assistant Manager

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 4-6 years
  • Views
  • 29 May 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Experienced in facilitating and conducting meetings with stakeholders Lead efforts to consolidate & streamline clients operational reporting and service requests Ensure on-time and accurate delivery of reports, analysis and service requests Coordinate as required with internal resources & support teams Ownership & accountability for client needs, daily deliverable are met according to desired SLAs, quality parameters Assist managers in defining and managing delivery scorecards & dashboards using appropriate tools & techniques


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