The person must have 8 10 yrs of experience of relevant industry experience; of which 6 8 years must be in the Housing Finance industry. Individual must be from an Affordable Housing background or Housing background. The candidate must be a post graduate. The salary band we are looking at is upto 12 lakhs. Duties and Responsibilities Develop and generate business for the state Track performance of team and initiate corrective action where required Ensure collection of Pre EMI and Regular EMI Ensure TAT for disbursement Visit property (sites) and ensure that the constructions are happening as per schedule Ensure smooth coordination with Legal ,Credit and Technical team Ensure conducting of marketing initiatives of the organization Channel management & development like: Identification of field staff, Training, Grievance handling, Motivation, Guidance Monitor collection performance at the profit centers Guide the sales team to complete the files as per guidelines Complete control of NPA and overdue cases sourced by team and their overall reduction to minimum Monitor the competitors market activities and recommend future strategies Assess, train & keep track of teams capabilities w.r.t. selling techniques, understanding of business processes & credit parameters Customer service - Attending to customer inquires / grievance on a timely basis, monitoring and redressing customer grievances and finding solutions for the chronic issues.