Account Manager Sales (SaaS domain) Responsibilities - End2End Ownership of Accounts and ability to meet/exceed financial and unit sales goals. Provide inputs to the product/marketing on innovative ideas to increase brand recall and sales. Measure and analyse existing accounts for opportunities to improve the customer experience. Drive market analysis and provide recommendations for expansion within market segment. Ensure smooth onboarding of new customers & adoption of the product. Upsell & cross-sell additional licences/smss wherever possible. Have the obsession to drive a better customer experience through everything that we do here at Screen Magic by maintaining relationships with customers by regular interactions Thrive Together - be a team player. Work closely with cross-functional teams to ensure an exceptional customer experience. You should be familiar with modern productivity and analytical tools. Maintains professional and technical knowledge by organizing training & on-boarding sessions for clients. - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth in-turn reduce churn. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Work with customers to ensure they are leveraging Product solutions effectively and finding value in our services. Should be able to understand customer business & consult them so that they are able to use the product effectively. Give them solutions based on their industry & business processes.