Principal Accountabilities KPI and Targets
Key responsibility is the preparation and review of Cost Performance reports and other related reporting in a timely, accurate and consistent format/manner.
Analyse the results of the process, investigate significant variances compared to previous months or budget and coordinate with submitters and on-shore teams to resolve all open items.
Understand business requirements and interpret data to provide meaningful analysis to facilitate business decision-making.
Providing commentary on the regular packs with respect to variances, one-offs and any changes in methodology
Supporting the annual planning and quarterly forecasting process.
Provide thought leadership and prepare ad-hoc requests quickly and independently but also be able to prioritise these requests, ensuring these are agreed with the stakeholders.
Act as a Subject Matter Expert for any system, process or report design.
Ensure all processes are correctly and thoroughly documented (SOPs).
Maintain monthly reporting timetable for both routine and ad-hoc tasks
Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement
Ensure operational efficiency and higher productivity utilising, where possible, Six Sigma Lean process improvement methodologies.
Ensure service delivery of the designated finance processes per the standards set out in agreed SLAs within the HSBC operating framework taking into account key operational risk (including people & processes).
Customers / Stakeholders
Establish and maintain effective relationship with Business Partners and identify areas of service improvements by implementing regular calls and feedback mechanism
Liaise with onshore counterparts on report requirement and developing reports within the timelines agreed
Ensure support is provided per requirements from onshore counterparts
Ability to manage trouble shooting/ secondary reviews and understand queries raised by business partner and determine escalation as necessary
Influence and escalate key customer issues in an effective way to ensure timely resolution
Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.
Ensure integrity and management of data submission
Leadership & Teamwork
Create an environment within the team which fosters knowledge sharing and open forums
Effective communication with the team members on organization change and goals required for the respective roles and responsibilities
Motivate and develop (and recognise) team members in order to meet process deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.
Develop the soft skills and technical competency of team by putting together personal development plans for all team members
Ensure key man or concentration risk is mitigated through an equitable distribution of work.
Ensure the team is adequately cross-trained and cover is in place for all key functions/businesses/regions.
Operational Effectiveness & Control
Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
Effectively drive and manage change, plan business contingency and achieve cross-training
Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines