Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
Technical troubleshooting of customer environments and the Simility platform.
Collection and analysis of logs to identify issues and determine root cause.
Case and Incident management.
Collaborate with other personnel who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers.
Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.