As a Support Engineer you will represent customer communication via phone, email, or chat to assist customers in resolving technical issues involving customer products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty, while effectively managing challenging situations.
4 + years experience in supporting production environment including customer facing or customer support role
Experience in a customer facing or customer support role
Experience in troubleshooting and problem solving role
Experience in a team environment
Active Directory or AAD Sync.
Password management - Self-service password reset / Self-service group management
Should have knowledge of ADFS / SSO
Should have hands on experience in Windows Server Administration, Active Directory
Customer Handling Skills: Since this is a front line support for customers, candidates should have good customer handling skills.
Good Communications Skills: Experience in a customer facing or customer support role. Issues might come from different sources (phone calls, Emails, Twitter etc., candidate should have good written and verbal communications to handle all these customers.