Understanding the business requirements from internal stakeholders - and hence, creating product requirements documents and getting the project implemented within time-lines and costs.
•Effective coordination/liasoning with outsourced product solution organizations for project implementation.
•Manage IT integration of various business systems - Warehouse Management Solution, CRM, Promotions, Marketing, and initiatives to do with customer experience tracking and other related applications. Single point of contact for any communication with these applications.
•Advise on options, risks, costs vs. benefits while recommending a solution, discuss impact on business processes and system priorities.
•Creating a system of measuring the performance of the IT solution
•Establish effective processes and SLA's for IT operations - especially working with outsourced product organizations.
•Anticipating and implementing IT needs.