Customer Support Voice Associate

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 2-3 lakh
  • 1-5 years
  • Views
  • 11 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

o Answers inbound&outbound customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

KNOWLEDGE AND SKILLS:
o Excellent communication skills
o Polite and customer service oriented
o Exhibits patience and empathy to resolve customer queries
o Typing Skills: 15 wpm with 85 % accuracy

PROCESS:
Telecom Service
Voice
Banking voice process
British telecom process
E-commerce


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