Responsible for the cash collection of designated customer portfolio using Collection, CRM and OTC systems adopted by the business.
Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions
Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
Ensures minimum level of un allocated cash working in cooperation with the AR department.
Works closely with other overseas offices to ensure effective trouble shooting.
Undertakes any other reasonable duties as requested by your line manager on a permanent or temporary basis.
Deputizes for team members as and when required.
Flexible to work in any shift as per business requirement.