This role is based in the DES at Technology India reporting to the Development Manager.
The Technology Delivery India team provides application development services for Core, F&S and for Finance technology. In addition, the team provides Infrastructure services for global requirements. The team is also responsible for executing major change programmes and IT support to the user base in India; the team also provides technology solutions to India Bank.
As a Support Professional/Engineer, your key responsibilities will include the following:
This role is for an experienced Business Support with additional hands on experience in business analysis in CRM based applications preferable CRM Dynamics based
To help embed user adoption across a pilot MSD 2013 deployment through provision of proactive training and embedding activity
Training activity will be delivered face to face and involve floor walking to ensure that users feel supported at all times.
The role will also help inform future dashboard and report development in preparation for the solution going on-line in early 2017
Develop user training guides by combining understanding on the functional specification and knowledge of business usage of the product
Working closely with Business team to help and support them with any issues / queries around the supported Business Functions in CRM Dynamics
5 years of experience in training and Business support (Mandate)
3-5 Years of MS Dynamics CRM trainer (2013,201512016),(Mandate)
Track record of working as a CRM Trainer with excellent knowledge of Microsoft Dynamics 2013 / 2015 solution.
Clear understanding of the benefits of a CRM system within a business environment
Use of Microsoft Office Suite, including Excel, Outlook, Word, Access.