Design and implementation of work flow solution for payroll/F&A/HRO
Ensure manpower resource / revenue growth.
Motivate employees and continued focus on attrition
Client relations and focus on increasing CSAT score
To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, acceptance criteria, quality criteria and contractual commitments. To ensure that the service delivery is being managed in accordance with the agreed processes and procedures with regard to. Service definition.
Service level management, including reporting, Integrate software components, programs and reusable objects residing on different layers or platforms. Documentation, including maintenance of appropriate review documentation and audit trails Change control (with both customers and suppliers)
To report and escalate service issues in an appropriate and timely fashion and initiate timely, corrective action where required.
To demonstrate a practical approach to continuous improvement of the processes which directly manage the delivery of services
To ensure an effective communication process is in place with customer(s), line management, third party suppliers and team members.
To deal with enquiries from customers related to the results/performance of the business service for which the manager is responsible.
To assist customers to develop business processes and procedures in support of new products and services, or in response to systems changes.
To identify continuous improvement opportunities and to participate in CIP projects utilizing defined tools and techniques e.g. LEAN/Six Sigma.
To ensure all required controls are implemented, documented and monitored so as to ensure full audit compliance.
Team Management Experience, Stakeholder management
Excellent analytical, communication and interpersonal skills
Qualified Chartered Accountant
People Handling Skills should have led a 250 - 300 member team reporting to him / her directly & done their performance appraisal etc.
Looking for hands on experience in Service Delivery/Operations, Client Management, Transitions/Migrations
Exposure to P&L Management, Budgetary Controls for a project, Exposure to Six Sigma, ISO , SOX etc can be an advantage.
Very strong experience in a MNC BPO of managing a big team. Should be an expert in F&A multiple service line(AP,AR,GL,Payroll,Cash Mngmnt), HRO, Order Management, Collections. Multiple client exposure on the service line would be an advantage. Transition experience must.
Preference will be given to the candidate who has headed operations for collection (B2B & B2C), order management, HRO and F&A service delivery out of Pune, India in Shared Service environment.
To providing domain support for India domestic opportunities and single point of contact for the global Healthcare Community.