Vice President & Head - Operations Delivery - BCM - BPO

Exclusive Search Recruitment Consultants
  • Bangalore
  • Confidential
  • 18-22 years
  • 19 Apr 2015

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

Manages overall P&Lfor the account(s) from an overall delivery perspective and drives cost optimization initiatives
Manage distributed and large delivery teams across BCM service-lines/projects across Geos
Focus on the client's business problems - the ability to understand the client's broader business context and problems ability to engage with client stakeholders and lead engagement governance
Provide thought leadership and contribute to Customer Engagement strategy.
Work with the sales team and drives sales support & solutioning.

Role Dimensions

The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, delivery/account management and deployment of large scale and high quality technology solutions in Outsourcing service in BCM
Should have managed a P&L size of at least $25 MN and 1500+ FTEs
Ability to manage globally distributed and large delivery teams across multiple programs/projects covering various Customer Geos
A successful track record exemplifying his/her consistency in delivering results.
Proven ability in Account Planning and Governance.
Strong business acumen and partnership skills.

Key Skills and Competencies

Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities
Quick learner with an ability to scale up and flexible on work timings
Assertive and solution-oriented with an ability to meet strict timelines and adhere to processes
Track-record of pro-active delivery management for large BCM clients in a global delivery model

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