Sales Performance Tracking
Segment wise, product wise
Customer acquisition tracking
Network income incentive tracking
Front-line Incentive calculation
Calculation of incentive for all front-line staff
Sales Incentive Governance
Independent party (Finance) execution of incentive framework
Integral part of the incentive plan committee/s in the countries / group
Manage sales performance management for all the key initiatives of all job families for Retail.
Sales performance management support spans across entire gamut of products/segment
Develop and implement RM scorecard and incentive model
Measure, track and drive RM productivity growth across sales/relationship management teams
Establish robust and timely sales management through KPI dashboards, league tables and coaching tools
Manage a team of analysts/Associate managers/Managers. Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
Migrate processes from onshore locations as & when required
Scans the wider external environment anticipating changes in rules and regulations and their likely impact on adapting performance metrics to align with the changing environment
Devises forward looking performance metrics across multiple businesses or across multiple countries through utilizing a knowledge of the often conflicting environmental business drivers
Ensure appropriate operational procedures are in place in compliance with the Bank's strategy, branding policies and standards.
Facilitates change through partnership with organizational stakeholders and creates a work environment where the team embraces and responds to change
Should be open for change/transformation and manage Governance & Risk.
Periodical service review meeting with onshore stake holders
KEY RELATIONSHIPS FOR
Country Finance & Sales teams, Group finance Team
Project team/ HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI Other Teams for the countries/group within FSSC
As FSSC Customers
For all the migrations
As a support to FSSC-BAU
For better co-ordination
QUALIFICATION & SKILLS
BTECH/BE/ masters in Mathematics, Statistics, computer Applications would be preferred.
12 plus years experience in the financial services industry / database or other information driven business,
Exposure to Information Management and business focused quantitative analysis & Incentive program management
Experience on SAS/SQL / Data Management capabilities is an advantage.
Strong analytical and problem solving skills.
Good understanding on Relational Database Management Systems.
Excellent communication skills and ability to work effectively with people
Seamless service delivery of processes migrated to FSSC.
Meet or exceed the service levels agreed with the customers.
Zero Tolerance level on accuracy wrt to reports
Effective system of financial and operational controls and quality standards
Growth of FSSC as per plan agreed with the project team.
Productivity, process improvements initiatives done in FSSC
Employee satisfaction survey