Analyzes customer information requirements and product specifications to define technical content strategy and plan.
Designs and develops written and/or visual product-related information hard copy, web - (e.g., user/ configuration/ troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
As customer advocate, helps define/refine product requirements.
Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.
Has Advanced / Expert level of knowledge on Usability and User Experience aspects, At least 8+ years of relevant USER EXPERIENCE & DESIGN exposure.
Knowledge on various editors / templates / content writing ability
TECHNICAL (Working knowledge and exposure to)
Design skills and using tools like Photoshop, Image Editors and Video Editors