To work as Transition Manager at this Leading Healthcare BPO based at Navi Mumbai. This Company is focussed on the US Healthcare space and is actively ramping up to meet escalated growth based on rapidly increasing Client needs. As Transition Manager you will be responsible for overseeing the migration of projects from the BAU stage to Operations. You will manage Customer Relationships during design, planning and pilot phases. Your role will include project planning, sizing, validation of commercials and internal reporting on project metrics. You would interact with the Operations Teams and be the SPOC for the first 3 to 4 months of the project life cycle. You will work with existing projects on quality / learning issues so that CSAT is not affected for future projects.
You are a graduate in Medicine ( MBBS ) or you may be a graduate in any discipline with adequate exposure to the US Healthcare system. If you are an MBBS degree holder, you will need a minimum of 8 years of experience in Medicine for this role. For general graduates, you need to have a minimum of 8 years of experience in US Healthcare Revenue Management or 4 years in US Healthcare Clinical Operations. Experience in Transition / Project / Program Management is essential for this role. The role does involve work in shifts. Ability to travel at short notice is also essential. Ideally you are a resident of Mumbai or have no issues withe relocating to Navi Mumbai to take up this assignment.