Transition Manager

Golden Opportunities Private Limited
  • Gurgaon
  • 10-15 lakh
  • 8-12 years
  • 27 Feb 2015

  • Project/ Program Management IT

  • BPO/ ITES/ Call Centers
Job Description

To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule
To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team
To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management.
To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures
Lead nd execute structured governance with key workstreams involved in transition implementation
Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan
Follow transition toolkit & strive for continuous improvement in the toolkit documentation
High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback
Extensive Pre sales support to solution
Develop good working relationships with Clients , Within and
Cross Bus- BU first lines and BU resources,Shared services (IT/
Finance/ BD/ contracts etc), works with the finance analyst in
ensuring that the project is within budget

Competencies/Skill sets for this job

Transition Toolkit Finance Point Of Contact Documentation Rfi Rfp Proposals

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