Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals.
Creates and maintains project plans and status reports for management and cross functional
team reporting purposes.
Collaborates with subject matter experts to determine necessary content updates.
Obtains collaborative approval of all new or revised content by subject matter experts and key contributors to cross-functional teams.
Provides expertise to cross-functional team members and subject matter experts, and
for design and delivery strategies of product documentation.
Shares expertise with other JDA associates in presenting information based on standard corporate formats.
Collaborates with other technical writers in peer and copy editing to ensure quality.
Collaborates with subject matter experts to ensure content is applicable and
Operational in all JDA markets, taking into account local language and technical standards.
Provides expertise for product documentation projects and assists in documentation design and delivery strategies for new product offerings.
Gathers requirements from customer representatives and delivers documentation that meets defined requirements and warrants product functionality.
Maintains an open line of communication with customer representatives and adapts content to best meet customer needs.
Monitors customer support cases for appropriate products. Determines documentation
enhancements that will assist customers and reduce support calls.
Completes assigned work within the allotted time.
Escalates issues that may have a negative scheduling or financial impact.
Keeps individual expenses within budget.
Records time and expenses in the time entry system.