Technical Support Manager - SQM , SDP , CVAS

Anthroplace Consulting Pvt Ltd
  • Delhi, Kolkata
  • 10-15 lakh
  • 5-10 years
  • 10 Feb 2015

  • Project/ Program Management IT

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor, IT/ Technology - Hardware & Networking
Job Description

Knowledge of various PM COTS like Aircom Optima, IBM Tivoli SQM, Infovista, Clarity-PM module, HP-Performance Insight, Telcordia Service Director

Good Performance Management Solution Architecting experience e.g Database and system Dimensioning, Solution Preparation. Should have good understanding of Integration of PM to other NMS systems.

Good hands-on experience on Oracle Application Server, Sybase Databases, PL/SQL. Good knowledge and troubleshooting skills with Tomcat/Apache, Business Objects XI

Candidate should have good understanding of Telecom Network, GSM network Performance KPI and Counters ( 2G and 3G).

Knowledge on UNIX OS such as HP-UX, Solaris, Linux & Scripting like Perl, Ksh is essential

Ability to plan and organize the work so that it is efficient and effective and allows service to be delivered promptly and reliably.

Excellent consultative, problem solving, research and analysis, team building, and leadership skills in a fast-paced, high-growth environment

Exposure to work with International Customers, face-to-face dialog with Customers. Ability to develop relationships with customers to understand and address their needs.

Position: SDP (Service Delivery Platform)

Location: Kolkata

Exp: 2.5 Yrs - 7.5 Yrs

4 years + experience with hands on solution deployment, development, integration, testing experience in specific solution areas like:

Should have minimum 3 yr experience working on deployment in UNIX , Solaris, Linux, Oracle, MySql, BEA Application Server IT environment and web servers

Good Experience in Unix flavor ( Solaris, RHEL ) OS installation and configuration.

Good Experience in system operations and maintainces
Expertise in Disc mirroring , partitioning , backup , ZFS , NFS , TP , VIRTUALIZATION ,ZONING , clustering

Good Oracle Database knowledge

Handson experience in ORACLE Standalone and RAC , DataGuard installations.

Familiar with Oracle database Handling : tablespace creation, datafiles, temporary tablespace , Flashback , RMAN , Datapump,
Database trouble shooting and debugging.

Should have good knowledge in writing & execution Integration, Functional test case

Good aptitude in learning of working of new nodes which are added in the network.

Good knowledge and skills in Service Delivery

Good knowledge in Customer Orientation

Good experience in working in customer site, presentation of user acceptance testing to customer.

Position : CVAS - (Converged Application Server)

Knowledge in Telcordia CvAS (Converged Application Server) software and related technologies preferred.

Take responsibility for a kind of customer service that is consistent, accurate and professionally done in keeping with projected company policies and image.

Perform system administrator functions such as, platform back-ups and restores; alarm resolution, reviewing error logs, capturing trace data, generating cron jobs, platform sanity testing, running performance analysis reports, etc.

Support platform maintenance and testing initiatives.
Install software maintenance patches and upgrade releases.
Adhere to Standard Operating Procedures and Protocols defined for Operations Center personnel

Maintain and gain technical knowledge through technical training and familiarity with all aspects of Ericsson CvAS product, Telesoft IVR and VSSP products.

Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes.
Responsible for creating and verifying performance files of the clients.

Develop a standard process for evaluation of the impact of an operations potential query and the consequent communication of result.

Define a products position in a market and understand the market environment in which a product competes in terms of benefits and features that can be used for future product or services.

Build and test Pre-Paid service platforms for MVNOs in CvAS and BCS
Perform customized system configuration changes for all services.

Maintain the understanding and awareness of the customers on a particular product and do recommendations for future modifications and addition of features to a new product.

Perform other related tasks and responsibilities as assigned.

Preferably 2 years recent experience working in Network or Service Operations Center experience.

Fully computer literate, with command of Microsoft Office software, SharePoint, and technical and diagnostic programs and systems.

Experience working with carriers, collocation centers, and remote operations.

AIX or other UNIX experience at least at a junior system administration level.

General knowledge of Telcordia CvAS (Converged Application Server) software and related technologies preferred.

Experience in monitoring and maintaining a telecommunications network.
Familiarity with MVNO business a plus.

Expert technical troubleshooting skills because you can think outside of the box.

Experience working and talking directly to end user customers on a regular basis to resolve their issues as related to network, provisioning, call processing, and billing/rating.

Personal attributes: team-player; excellent organizational skills, customer and quality focused, highly-motivated; innovative thinker; and comfortable working independently.

Job Posted By

About Organisation

Anthroplace Consulting Pvt Ltd