Lead/sse- Genesys

TRH Consultancy Services
  • Noida
  • 10-18 lakh
  • 4-9 years
  • 12 Aug 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Strong knowledge and understanding of Genesys Framework
Complete knowledge of Genesys Framework 8(pt)x
Should have hands on installation/deployment /upgrades and project implementation
Genesys Routing And Reporting
He/she should be able to build routing strategies using IRD/Composer
Can install Reporting components like CCPulse, CC Analyser, ICON, and Infomart
Work on CCPulse /ICON
Knowledge of integration of Genesys Components with external environment like Gatweay/PBX/third party IVR Solutions
Should have knowledge of GVP 8
x architecture Complete understanding of GVP 8(pt)x architecture
Should have knowledge of integrating GVP with Framework and other components like Outbound/SIP
Good knowledge of Genesys Outbound - Should have worked on outbound solutions
Good Knowledge of SIP protocol
Good to have:
Knowledge of Database /VXML / IVR application development using VXML / Nuance ASR and TTS application creation and deployment

Competencies/Skill sets for this job

Sse Gvp Icon Tts Vxml Deployment Integrating Project Implementation

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About Organisation

TRH Consultancy Services