Technical Lead should be responsible for the end-to-end deliverables from these high end technician in this project.
Primary contact for engaging IT technical resources and acting as the key conduit for communication between the immediate project team members and all other IT resources involved in the successful delivery of the project.
He should technically sound to handle all technical and non-technical escalations.
He should be ready handle high incidents and prepare SOP for the team
Collaborate with customers and various businesses and Information Technology teams to effectively address and triage and resolve day to day production issues
Research reported web and application servers production and data issues.
Creating Java tools/portals, reports to resolve system issues, fallouts.
Determine and document root cause of issues through partnership with the development teams
7+ years of IT experience, especially working experience in production support roles in Java/J2ee area.