C&PT Workplace Mobile Devices Engineer

Inspiration Manpower Consultancy Pvt. Ltd.
  • Pune
  • 11-20 lakh
  • 10-16 years
  • 16 Mar 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services, IT/ Technology - Mobile/ VAS Applications
Job Description

Primary Skills:
C&PT Workplace Mobile Devices Engineer / Solution and Service Owner Mobile Device Management :- Airwatch experience, MDM
Fluent English
Strong IT Operations background with more than 10 years of experience in major office environments (> 50.000 users)
Proven ability to deliver Office IT services with managed services and through third party suppliers
Good Customer Management experience
Good Communication & Facilitation skills
Good organizational skills
Good customer orientation & quality attitude
Experience in cross cultural working environments
Strong general Mobile Device & Mobile Device Management knowledge
Strong Airwatch, MobileIron, Zenprise knowledge
Strong iOS, Android, Windows Phone 8 knowledge
Good Microsoft Exchange SEG, TMG knowledge
Responsible for the E2E design, delivery and operations of the Mobile Device Management Solution(s)
Responsible for testing and certification of mobile devices
Responsible for integration with messaging services
Responsible for Mobile Device specific escalations, incident handling and their solution
Responsible for co-ordination with 3rd party vendors / Managed Service Providers
Identification of technology and/or process gaps across all

involved parties:

Work with Local Markets & Business stakeholders as well as all WPS teams to continuously improve WPS Service
High Level Designs, Low Level Designs, User Manuals, Operations Manuals, input to end user communications, Service Desk Instructions and Training, Policies, etc.
Provide and implement solution for end user issues and problems
SLA, KPI, Incident, Problem reporting
Provides Mobile Device Management platform for integrated Local Markets
Provides 3rd level support to end users
Drives end-user focused improvements
Identifies issues and optimises the Workplace Client related processes and technologies
Sets-up task teams to mitigate service issues or resolve to resolve service escalations
Manages Vendors and 3rd parties for solution enhancement and delivery
Aligns with team members and key stakeholders located in different countries
Drives reporting simplification, standardization and automation
Ensures monthly service reporting is produced on time and is accurate
Acts as a team player, actively sharing information and feedback
Supports cost conscious and profitability culture within the internal team
Works effectively in a changing environment
Identifies and remediates cost drivers as well as processes that require improvement

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