As SAP CRM Contact Center and CTI and Marketing and Campaign Management Senior Consultant:
SAP CRM senior techno-functional consultant should be the expert in CRM contact center and CTI implementation and expert in CRM Marketing and campaign management.
Candidate should have 5 years of experience in SAP CRM (Module Contact center and CTI and Marketing and campaign management).
Candidate should have minimum implementation E2E project experience and preferably implementation project done in industry solution public sector.
SAP CRM senior consultant should be the Candidate should be able to complete the configuration and prepare functional specifications for CRM solution and lead the implementation team, and able conduct various phases of implementation.
Candidate should have Deep domain knowledge on Marketing and Campaign Management using SAP CRM and SAP CTI implementation to setup a call center.
The Candidate should be able to guide the MIRA internal IT team in module configuration ensuring skill and knowledge transfer.
Responsibilities and Tasks:
Understand the Clients Business Process for SAP Public sector domain for SAP CRM Interaction center and Marketing & campaign management.
Mapping the Business Process with SAP CRM Process for Interaction center and Marketing and Campaign Management.
Collecting the requirements of the client, document it.
Analyzing the requirements with respect to SAP CRM Interaction center and Marketing & campaign management
Configuring the SAP CRM system according to clients requirement.
Coordinating with technical team members to reach the technical requirements or gaps
Train the existing staff for implementation of SAP CRM.
Prepare the functional and Technical specification for the gap identified and Test Cases.
Prepare the deliverables for all the phases of implementation, like AS-IS, TO-BE, Blueprint, functional specification, technical specification, code document, configuration list, test cases, go live plan, cutover plan and hyper-care plan in his and her respective area.
Direct and lead the existing team to take the implementation work till accomplishment.