Excellent Opening for Command Center- L2

Ikya Human Capital Solutions Pvt Ltd
  • Noida
  • 10-15 lakh
  • 4-6 years
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

3-5+ years of working experience
Understand the requirement of customers and schedule the jobs accordingly.
Optimizing schedules using various options of Scheduler and makes and cleaner and tidier.
Fix the issue with job scheduling and suggesting various options to customer.
Analyzing the job failure and escalate to application with proper investigation updates.
Follow-up with customer for pending schedules and cancelling it.
Finding place to automate scheduling process and to reduce human efforts and time.
Creation of New Agent.
Creation of New Job/Alert.
Updating /Deletion of existing job.
Handle scheduling/Adhoc requested by business User
Calendar creation/ Updating.
Knowledge/Experience in Solaris, UNIX, Windows batch, SQL Server, Oracle Database for scheduling job.
Should have good knowledge of scheduling Crons.
Autosys Scheduling knowledge would be additional advantage
Timely Escalation of Alerts and failures.
Adhoc requests of Users such as Hold, Release, Re (1.) Team Development
Operations - Ensuring operations run smoothly without escalation, meets all SLAs, On - call support. Resources have the correct skillsets and team is right sized.
Knowlegde Base / Documentation: - Ensure process documents and run books are kept undated + ticket quality
Escalation point and client interface: Point of contact and escalation point for track performance. Need to interface with client in scheduled meetings
Incident Management + Change Management
Root cause analysis / problem management (Trend analysis etc..) + Capacity / Architectural management
Customer Feedback (Appreciation, CSAT survey results)
Process adherence & security compliance
Value adds
Reporting and operations review with customer

Competencies/Skill sets for this job

L2 Customer Operations Interface Investigation Solaris

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