To provide 3 rd level Storage Management services and product support for various EMC Storage Arrays - namely Clarion, Symmetrix and DMX, supported storage solutions across various accounts.
Duties include :
Maintain and Manage various storage solutions.
Provide 3rd level technical support, guidance and direction for products supported.
Analyze and resolve escalated problems
Ensure integrity of supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by sys admins or monitoring software Work with change and problem management tools
Hardware / software fault detection and vendor liaison
Liaise with customer accounts as required
Analyze and resolve escalated problems within target.
Investigate, identify and document proposals that will improve application recover-ability.
Document and implement changes to technical standards as required.
Change and problem management targets are exceeded
Ensure that customer satisfactory levels are exceeded
3+ Years of experience Required
Has applied knowledge in the Administration of HP / Solaris / AIX
Unix systems in a large commercial environments
Has applied knowledge of SAN, and various EMC products - namely Clarion, Symmetrix and DMX.
Provide recommendations to improve the SAN infrastructure, and address / lead critical issues and root cause analysis
Proven track record in the implementation and execution of documented support processes and can direct others in same.
Has applied knowledge in the administration of windows NT/2000 and Linux systems
Has exposure to McData Fibre Channel Switches, Brocade
Swiitches, Cisco Switches.
Has worked on Navisphere Manager, EMC Symmetrix CLI (
Solutions Enabler ), EMC Control Centre ( ECC ).
Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC.
Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags.
Has exposure to EMC Timefinder and SRDF environments.
Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split.
Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures.
Comfortable in opening cases with EMC and driving them to closure.
Has worked on various Volume Management software's like AIX LVM, HP LVM, and Veritas Volume Manager.
Non Technical Skills
Must have excellent team working skills balanced with ability to work alone and a positive attitude.
Ability to quickly assimilate technical and non-technical information.
Fluency in English is mandatory, both written and verbal.
Desire to obtain formal certification in product set supported.