Configuring and deploying in production disk storage and SAN switch devices.
Provisioning of disk storage resources (including zoning of SAN switches)
like disk space, volumes, switch ports and others through Systems Changes in
accordance with documented SOPs (Standard Operational Procedures).
Installation and maintenance of Disk Storage related software like EMC SRDF,
Timefinder, LUN masking, Symmetrix CLI (including Symconfigure), and ECC.
Provide continuous monitoring, troubleshooting, and first level maintenance
of the various systems and associated peripherals. This also includes adequate
follow up on Problem Resolution tracking using the Remedy tool.
Participate in the On Call weekly shift supporting off hours and weekend
Pro-actively review and monitor service indicators in order to insure
adherence to agreed upon service levels.
Interact with software and hardware maintenance providers in enforcing
adequate levels of support to the installed inventory.
Provide support to other technical staff in performing disk space management,
baseline security administration, testing of system features and disk storage
Produce and maintain appropriate documentation and charts describing hardware
setups, diagrams, operational procedures and overall inventory.
Produce weekly reports of activities and operational status.
Engage in capacity planning and monitoring usage reports. Recommend
alternatives to infrastructure reconfiguration including replacement or
addition of capacity.
Monitor and review use of systems for violations of Bank access control
Report and respond to critical security events and take corrective measures
per defined security incident management processes.
Follow and comply with WDBKs IMS and ISMS policies, processes and procedures
(ISO20000 and ISO24001).
Participate in audits, as needed, producing necessary documentation, reports
and explanations. Implement corrective and preventive action plans approved by
Relevant experience with disk storage and SAN operating environment
consisting of EMC technologies (DMX, Clarion, Centera and Symmetrix) and
Brocade technologies (2800, 3800, 3900 and Director level).
Intimacy with UNIX, Windows and Linux hardware and software configurations;
strong connectivity experience with multipathing to storage concepts and
Relevant experience supporting Highly Available configurations based on
Veritas and IBM clustering technologies.
Relevant experience in environments supporting Databases (Oracle and Sybase),
including intimacy with DB concepts and operations.
At least 4 years of experience managing mission critical disk storage systems
with proven involvement in operations requiring for stringent uptime service
Team player with strong technical and user support skills.
Excellent oral and written communication skills.
Able to present and explain technical information to diverse types of
audience (management, users, vendor, and technical staff).
Certifications on EMC or Brocade technologies as well as any OS or related