Responsible for understanding & ensuring compliances all applicable food regulations (international, national, state, and local) and assuring milk products meet all regulations
Responsible for understanding the Global Food Safety Initiative (GFSI) standards (i.e. BRC, SQF) assisting with implementation and recertification in dairy and responsible for facilitating and overseeing dairy preparations for customer and third party audits
Knowledgeable on requirements for FDA registrations, Kosher, and Halaletc.
Responsible for implementing food safety and quality assurance policies including Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP), Quality Management System (QMS) and creating improvement recommendations
Responds to customer requests to preserve and enhance the image of the company as a competent supplier of quality foods exceeding their expectations
Supports and participates in new product development projects for customers and works with Innovation, Commercialization, and Operations to define and improve product specifications
Responsible for assuring QA/QC staff effectively investigate customer/consumer complaints using root cause analysis, corrective actions and preventive measures, and respond to complaints in the required timeframe, and analyzing complaint trends
Responsible for the selection, motivation and development of Quality Assurance dairy personnel to ensure all positions are effectively staffed and future management is developed.
Ensures food safety and quality training is effective for all employees