Sr. Manager - Work Force Management/wfm

Ikya Human Capital Solutions Pvt Ltd
  • Chennai
  • 10-15 lakh
  • 10-15 years
  • 15 Sep 2016

  • Senior Management/ General Management, Operations

  • BPO/ ITES/ Call Centers
Job Description

1.) Manage the budget and schedule for the projects assigned, Responsible for managing multiple assigned on boarding projects to completion, Coordinating interrelated operational tasks required to support the proposed solution
(2.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed ones own standards
(3.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members 2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals 3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
(4.) Attendance/Login Hours/Unscheduled Leave
(5.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation

CWFM Person , IEX knowledge

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