As a member of our technical team, you will provide post-sales supporting role to a dedicated customer, onsite, located in India. Working as part of a Professional Services (PS) team, you may work independently or closely with a PS Solutions Architect performing the development, testing, and final system integration and customization of a solution using Sandvine Products. You become the expert on configuring, and developing solutions, for the many Sandvine products and network elements. As part of your role you will work both behind the scenes as well as directly with the customer and their operations and development teams.
As a successful candidate, you will work in a team environment delivering on the following main aspects:
Be part of the team responsible for the end-to-end delivery of a Sandvine technical solution doing the final system integration and implementation for a customer.
Activities that include:
o Understanding and implementing a solution design prepared by a Solution Architect
o Coding/development using Sandvines SandScript and/or other programming and scripting languages
o Configuring a implemented Sandvine solution both in the lab and in customer networks
o Executing internal and customer facing acceptance test plans for a solution
Provide specific solution/technology/product consulting, technical, and sales support for major account opportunities
Continuously learn and be the subject matter expert on Sandvines product and solutions portfolio, as well as SandScript
Interface with Sandvine internal groups (Product Management, Engineering, Quality Assurance) to continuously improve and innovate
Providing consultative support and mentor other less experienced Solutions Architects and Solutions Engineers
Work effectively as a member of the team, taking initiative in driving projects to completion, and assuming a leadership role when needed
Communication and execution (specifically impeccable follow through) is the key success factor to this role.
Minimum of 6 years experience in a software development role.
BS or MS (or equivalent degree) degree in Engineering or Computer Science
Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP-C, BGP, SOAP, LDAP, JMS, GRE, IPSec, MPLS, GTP)
Experience with packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
Experience with or exposure to object-oriented programming language such as Java or C++, Linux/UNIX/FreeBSD operating systems, and general scripting languages
Some experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS)
25% - 50% Travel both domestic and international
Ability and willingness to travel to absolutely any part of the world.
Ability and willingness to take initiative in driving projects to completion and operate with minimal supervision
Ability to keep a high performing flexible schedule working with customers in many time zones
Ability to multitask and seamlessly manage several concurrent projects
Ability to work under pressure and meet strict deadlines
Ability to professionally work with and in front of a customers under pressure