* Build and maintain repository for deliverables, methodologies, and business development documents
* Manages a team of direct reports who drive service lines in the solution area
* Understand various interfaces to remedy applications and the data flow to troubleshoot issues.
* Designing, implementing, configuring, integrating and installing BMC Remedy applications across platforms
* Planning/design and development of the remedy ARS platform - Custom Built
* Gather client/business requirement and convert that into technical design
* Match team members to the requirement, assuring `best fit` so that we achieve the best possible outcome for the tasks in hand
* Strong ITIL based process experience on Change, Incident, Problem, Capacity, Asset, Configuration, Service Request and Release managements.
* Extensive knowledge and high exposure on ITSM tools like Remedy, HPSD, Courion, Service Now, BPPM, HP NNM, ADDM.
* Implementation and hands-on Operations experience of various Processes and tools
* Handled projects on ITSM Tools implementation and upgrades within the IT Environment
* Proven ability to Supervises the process work stream of various Worked on various Process Im
. Experience in upgrading ITSM suite and ARS.
. Working Knowledge of CMDB, BMC Remedy Mid-Tier, AR System Email Engine, Web Services.
. Good Knowledge of ITIL Process and ITSM best practices.
. Worked on remedy Integration with LDAP.
. Worked on CMDB reconciliation of datasets and Discovery Tools.