Profile and Job Responsibility
Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns
Maintain Visualforce, Force.com pages and integration to other third party solutions
Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the salesforce.com application
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
Identify SFDC usage problems and craft technical / communication plans to IT/business teams
Solid business analysis skill. Must have good inter-personal skills and be able to mentor and motivate team members
Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed
Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines
5+ years of experience with technical implementations of CRM projects
2-3 years of experience functioning as a senior (or only) Salesforce.com administrator for Enterprise edition or higher (preferably at mid to large, multi-dimensional organization)
Salesforce.com Certification is strongly preferred
Proficiency with Salesforce.com development including creation of standard and custom objects and fields etc.
Experience with technologies that work with Salesforce.com including: Java, jscript, Force.com platform
Good understanding of data structures, data modeling , db schema is required.
Experience with enterprise integration tools and extract, transformation and load (ETL) tools.
Experience in Agile development methodology/Scrum is preferred