The Operations Account Manager will serve as the sales point of contact for nominated and designated strategic accounts. As part of the business development and customer relations process they will field customer requests and initiate internal issue resolution. Also this individual will work closely with the Client Services Centers to ensure alignment between customer expectations and Agility performance, reporting analysis, and process management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Proactively manage Customer Escalations, such as shipment delays and issue resolution. Manager Customer Service lever Agreements and contract obligations. Review Key Performance Indicators (KPI's); inform business, product groups, and customer. Analyze Data Quality and ensure resolution. Drive strategic customer and internal process initiatives including Corrective Action Plans. Engage internal resources such as quality, implementation, etc, when needed. Coordinate pricing, land and other had hoc requests from customer. Coordinate regional performance issues resolution. Support the QBR process. Perform invoice audits & rebate management, ensures timely billing and accuracy. Initiates Ad Hoc Operational Review Meetings and operational dock meetings as required. Specialized program support (10 + 2, CTPAT, etc) Worth with KAM to improve cash flow.
Candidate should have at least 4 years working experience in the freight forwarding or transportation industry. Have good working knowledge of the various international transportation products as well as general knowledge of USA Customs requirements. The individual should understand process flows and general accounting practices and procedures.
Qualified applicants (internal and external) must currently possess legal authorization to work in the United States
Articulate individual who is can conduct presentations in front of varied audiences. Must take initiative and compete assignments with little direction. Go getter who is creative and committed to drive excellence and relentless in the pursuit of quality.
Effective listener and communicator who shows empathy for the clients needs while continuing to fulfill the standard obligations of Agility Logistics. Must be able to work with little direction and is conscientious of deadlines.
English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.
Advanced application of Microsoft Office Products (Excel, Powerpoint, Word) is highly recommended. Everyday working experience with Agility CONTROL application is desired.