Capable of driving client process SLAs. Should be able to adopt measures to continuously improve process matrices and service delivery levels.
Intermediate regulatory and legislative knowledge in aligned service area
Experienced to operate in a Client Administrative environment.
Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services, operations, and delivery.
Knowledge of basic quality tools & six sigma methodologies to drive process quality and compliance.
Knowledge about team/individual revenue productivity. Should be able to follow LEAN methodology to meet the targets
Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.
Experience in handling a hierarchical structure comprising of Team Leaders & Assistant Managers and manage end to end the PMS process.
Intermediate knowledge of benefits business, including products and services, operations, and delivery CTQs
Experience: 12 years +
Graduate or Above
Basic reasoning 4 on a scale of 1-5 (5 being the highest)
Communication skills 4.5 on a scale of 1-5 (5 being the highest)
Proficient in MS Excel and MS PowerPoint