Senior System Admininistaror - L2/L3

IT BY Design Pvt. Ltd
  • Chandigarh
  • 10-14 lakh
  • 5-12 years
  • 26 Jan 2015

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Essential Duties and Responsibilities:      

* IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
* Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
* Engineer and implement system solutions for customers using technologies that meet their needs
* Implement and support disaster recovery solutions
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Having good exposure and hands on experience of Kaseya tool.
* Remote access solution implementation and support: VPN, Terminal Services, and Citrix
* System documentation and consulting services to include system reviews and recommendations
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

* Improve customer service, perception, and satisfaction
* Ability to work in a team and communicate effectively
* Escalate service or project issues that cannot be completed within agreed service levels
* Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
* Develop in-depth knowledge of the service catalog and how it relates to customer's needs
* Document internal processes and procedures related to duties and responsibilities
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Work through project tickets and phases in ConnectWise as assigned by a Project Manager
* Enter all work as service or project tickets into ConnectWise
* Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multi-task and adapt to changes quickly
* Technical awareness: ability to match resources to technical issues appropriately
* Service awareness of all organization's key IT services for which support is being provided
* Understanding of support tools, techniques, and how technology is used to provide IT services
* Typing skills to ensure quick and accurate entry of service request details
* Self-motivated with the ability to work in a fast moving environment


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IT BY Design Pvt. Ltd