Primary responsibilities include :
Building the delivery infrastructure within the designated state or group of cities
Hiring the team of field managers and delivery associates and Training them on their KRAs
Commissioning the sites and running the day-to-day operations.
Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
Analysis of the data reports to identify performance bottlenecks and improve the performance
Defining the transportation process from Fulfillment Center to delivery stations
Defining the delivery process from delivery station to customer address
Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Implement the formal process control and process improvement mechanisms such as Kaizen
Strong leadership capabilities and people management skills
Strong execution skills, Action oriented, go getter
Resourceful to identify the way to get things done using limited resources
Ability to work under pressure situations
Ability to work in ambiguous situations and to come out with solutions as per the situations faced
Any Graduation. MBA preferred.
Experience in logistics field desirable and the experience in
People management experience. Experience in handling field team is highly desirable.
Experience in handling live operation preferred (wherein decisions have to taken on the spot and actions needs to be initiated right away)
Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such as six sigma, Kaizen etc.