To manage complete IT Infrastructure environment and ensure seamless operations by managing team, designing and monitoring information systems for an IT organization.
Key Areas of Responsibility
Responsible for managing 24x7 Service Desk day-to-day operations. Coordinate processes, issue management and end user escalations
Manage and monitor all key performance indicators and service level agreements to ensure the Service Desk meets all SLAs as per the scope of services
Develop, support, enhance, execute and enforce key ITIL based service model processes, especially Incident Management and Service Request Management
Manage servers, Firewalls, Storage & networking
Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
Performing routine audits of systems and software.
Handle large data centers
Managed UPS and related services.
Capacity Planning: Responsible for driving the capacity planning process related to the application and regular feedback to the Capacity planning / Data Center team well in advance and follow it up from order to delivery to deployment
Security:Implementation of all security policies and guidelines that have been defined for the Service desk and IT team
Network & Security support for LAN,WAN & MAN Link
Network security compliance (ISEC & Patching)
Firewall and password policy management
Server Systems Operations support for Wintel, UNIX & Linux Backup & storage management
WSUS patch management; Security compliance ISEC & Patch management; Antivirus reporting & management
Development of the team members, timely reward and recognition, improving employee morale and productivity along with team building.