Primary purpose of the Job & major expected results
Dealer Performance monitoring and Reviews of low performing dealers
Ensure Customer Satisfaction survey process and MIS to managements and Dealers.
Conduct Annual Dealer Satisfaction Survey and Reports out to management
Coordination with agencies for timely release of the reports.
Dealer Management System
To driving strategic IT initiatives for addressing pain areas and maximizing business returns in the customer and channel facing areas.
Timely release of Dealer performance score sheets to the dealers every Quarter
Tracking the customer satisfaction survey process and ensure regular MIS of reports.
Organizing and coordinating Dealer Meetings and Programs
Resolve the data and Points related dealers queries.
Ensure timelines and correctness of the MIS reports.
Implementing Effective Dealer Management System.
Support Sales Force Automation initiatives in the channel design and deploying training strategy for channel.
Managing entire techno-commercial activities related to Customer Satisfaction Measurement Surveys conducted through various entities- Internal & External , CSI & SSI.
Planning, execution and monitoring of CS improvement activities derived through direct customer voice, analysis of CSM survey results and established through actual dealer visits (Causal analysis & Regular PDCA).
Will be responsible for designing, improving and deploying of direct as well as channel driven touch customer processes. IT enabling process changes and new process implementations.