Work on complex incidents, problems and changes within the Operational environment.
Manage, lead and prioritise a team of Security Analysts.
Ensure full awareness of the need to safeguard sensitive customer information at all times.
Produce and support Firewall polices and function configuration builds to allow implementation of customer projects.
Minimum 5 years of relevant experience
Hand-on experience in operation and management of security infrastructure.
Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
Experience on working in a global support environment.
Experience of ticketing-tools and exposure to ITIL processes in context of service operations is preferred.
Working in Security Operation Centre (SOC) is an advantage.