Consults in the creation of business functional requirements and enhancements for SAP Customer Service/Contract Management & Warranty Management, proposing alternative options where applicable.
Design, implement and configure minor to major functionalities in SAP CS/CM, FI & CO integration, Billing, RR and Reporting.
Utilize, develop and debug ABAP code, SAP System Configuration changes and LSMW.
Prepares functional specifications based on the requirements to support the development of reports, interfaces, conversions, enhancements, forms and workflows.
Work with other cross functional teams during development and configuration activities to ensure impact to other SAP modules and processes is considered
Design, document, and execute test plans to ensure business requirements and functional specifications are implemented properly and meet business objectives
Level two support for SAP CS/CM topics. Address and resolve help desk tickets in a timely and efficient manner, providing hands-on user support as needed
Support SAP integration activities as needed for mergers, acquisitions, carve-outs, and upgrades ability to utilize and debug ABAP code, SAP System Configuration changes and LSMW.
Bachelor of Science degree in Information Technology, Engineering or related discipline and 5+ years equivalent work experience is required
SAP CS/CM certification preferred, including strong understanding of interfaces and relationships between CS/CM and other SAP modules
Prior participation in at least one SAP implementation with primary responsibility for CS/CM blueprinting, technical configuration and development
Detailed understanding of all CS/CM business processes and their integration with other SAP modules (e.g. MM, PM, WM, PS, SD, HR, FI and CO), and ability to understand process complexities and propose improvement options.
Minimum of 5 years of experience providing requirements definition, customizing, developing functional and technical specifications, testing, and end-user training.
Knowledge and experience with SAP Sales & Distribution (SD), Material Management (MM), Plant Maintenance (PM) and Warehouse Management (WM) is a plus