Salesforce Administrator/ Developer

C3i Support Services Private Limited
  • Hyderabad
  • Confidential
  • 5-10 years
  • 16 Apr 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services, BPO/ ITES/ Call Centers, IT/ Technology - ERP/ CRM/ SCM
Job Description

Job Summary

Individual in this position will be responsible for implementing, customizing, integrating and developing solutions on the platform. The position requires a good understanding of SFDCs internal architecture and technologies. This individual will work closely with IT management and other functional groups to design, develop, document, implement and administer the companys new and existing implementations.

Principal responsibilities include:

Perform hands-on technical implementation, with a focus on delivering functional solutions on the platform with configuration, customization and coding on the application.
Manage CRM application. Responsible for maintaining the functional areas of data management, forecasting, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the and system administration.
Take a lead role in the design, implementation, deployment and documentation of projects that leverage the toolset.
Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visual Force pages, Apex, reports, workflows and assignment rules).
Implement new enhancements including creation of custom objects, workflows, email alerts and templates and campaigns.
Design and develop solutions primarily on the Salesforce platform using Apex programming language and Visual Force.
Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the application.
Develop software solutions using MS tools, API framework, and 3rd party APIs.
Participate in cross-functional teams that address strategic business issues involving CRM and sales operations.
Implementing and managing various complex sales, marketing and services business processes within multiple organizations.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed.
Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines.
24 * 7 availability for all Salesforce production issues.


Strong SDLC experience.
Expert with Sales and Service Cloud configuration, integration, solutions designing, customization and custom implementation.
Strong web development skills including CSS, JavaScript, DHTML, HTML, XML and Web Services.
Expertise in Data Integration and Data Management methods and tools.
Excellent oral, presentation and written communication skills.
Ability to successfully communicate with both technical and executives with knowledge of the organizational culture, sales, and support processes, in-depth knowledge of CRM strategy and systems.
Excellent analysis and problem solving skills.
Ability to interact with business users and translate business needs into technology solutions.


Bachelor degree Certification.


10+ Years of IT experience and 5+ years of administration and development experience. development experience including APEX and Visualforce.
SQL RDBMS experience is preferred.
Experience with data migration and ETL tools such as Integration Services or Informatica is preferred.
Experience in object-oriented software development, relational databases and application development for a web based environment. Implementations in the Pharmaceutical sector and experience of the Call Center environment is a big plus.

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