Research firm for Account Director/ Manager

HR Central
  • Bangalore
  • Confidential
  • 3-5 years
  • 23 Jun 2015

  • Sales/ Business Development/ Account Management

  • KPO/ Analytics
Job Description

The primary responsibility is to work with Group Account Director to serve as a liaison between the company and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.

Key responsibilities

Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service

Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations

Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings

Creates strong working relationships with clients (advertising knowledge for agency)

Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base

Works with Senior team on initiatives and products and strives for the implementation of best practice in the team

Manages a team to meet operational targets, including:
- Setting objectives
- Conducting performance evaluations
- Monitoring of progress of staff under their management

Overall quality of the services provided to his/her clients

Management of project level budgets, in collaboration with the senior team, estimate and plan budgets, resources and profitability of projects. Takes responsibility for P&L on own accounts

Is able to write successful proposals, make effective pitch presentations and win pitches.

Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

Acts as an advisor and source of technical advice to members of his/her team or office

Helps drive company development, such as new approaches, improvements to company efficiencies

has strong understanding knowledge of Qualitative Tools & Techniques but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

Assists with recruitment of staff

Contributes to the qualitative training programs and activities within the office

Ensures training and career development of staff

Acts as an advisor and source of technical advice to members of his/her team or office

Personal skills

The following skills are essential:

At least 5 9 years experience in Client Service (of which 3-5 Years should be relevant experience)

Proven knowledge of market research, Qualitative Reasearch, Primary Research

Proven skills in team management and leadership

Developing skills in staff development

Background and experience in P&L management

Demonstrated ability to build strong client relationships

Developing skills in the development of business

Strong presentation and interpersonal communication skills

Excellent command of English, both written and verbal

Competencies/Skill sets for this job

Clients Training Budgets New Business Opportunities

Job Posted By

About Organisation

HR Central