- Manage expectations and ensure satisfaction across all clients
- Engage with client with monthly review call with every client, quarterly newsletter, timely communication regarding upgrades, updates, etc
- Advise clients on possible business or technical benefits based on identified improvements/ enhancements
Technical/ Functional Solution
- Work with the team to identify root cause of problems and help identify feasible solutions
- Lead the discussions on new requirements with clients and help translate this into documented requirements/ specifications
- Take a consultative approach with the clients and the team and implement best practices
- Put in place processes to pro actively manage system stability and performance to help meet SLAs
Planning & Management:
- Budget and resource planning and managing utilization against plan
- Mentor & manage team
- Plan for necessary trainings for the team
- Proven ability to manage change and engage team members
- Proven ability to provide direction and leadership to others
- Advanced facilitation and conflict resolution skills
- Excellent communication skills
- Ability to work with little or no supervision
- Persuasive, encouraging, and motivating
- Strong interpersonal and team building skills, possessing diplomacy and business judgment.
- Ability to work under stress.
- Flexibility around working hours.
- Strong analytical skills and the ability to evaluate data to enhance decision-making.
- Ability to operate in a production environment as well as manage time for creative thinking/development work.
Technical Skills required :
- Good experience in creation and implementation of PHP based web applications.
- Experience with WordPress, Magento and Joomla is a must.
- Strong problem solving and communication skills.
- Background with languages/technologies such as Linux, Apache, AJAX, HTML5, and XML
- Experience in databases environments (MySQL, SQLite) and MVC architecture
- Professional experience in developing solid PHP applications, Using PHP - Frameworks such as CakePHP,Code Igniter and YII , Magento,Joomla.