Sets the standard, acts as role model and provides leadership for all interactions with associates and executives within JDA.
Directs ITG management efforts to maintain high morale, low attrition and excellent teamwork.
Works with team members to assist with career development and achievement of corporate and department goals.
Manages appropriate teams to maintain a high level of satisfaction for the interaction customers have with JDA ITG.
Directly interacts with customers to resolve conflicts and issues with the goal of improving and maintaining positive relationships with JDA ITG.
Instills confidence in customers that ITG can plan, organize, execute and communicate a course of action to resolve their issues and maintain a long-term, positive relationship.
Escalates issues that may have negative financial impact.
Keeps individual expenses within budget.
Records time and expenses into time entry system.
Manages project engagement budgets.
Ensure accurate time recording/billing for all active engagements.
Keeps project expenses within budget.
Ensures supporting project documentation is in order and submitted timely.
Designs and implements change controls for a single or multiple departments.