The Major Incident Manager

Kelly Services
  • Chennai
  • 10-15 lakh
  • 8-13 years
  • 19 Mar 2015

  • Project/ Program Management IT

  • Banking - Retail
Job Description


5 + years running incidents / situations / crisis events in a large, complex enterprise environment
5-8 years technical experience preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization
5-8 years working in a process-driven environment
5-8 years of interacting with a demanding customer focused service delivery organization
5-8 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
Solid understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework
Strong Command & Control presence
Industry recognized trouble shooting methodology to be able to ask the right questions
6-9 years of experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises


University undergraduate BS/BA degree preferred
ITIL v3 Certification(s)
CISCO certifications a plus
CISSP certification a major plus
Multi-lingual in English, Spanish, Portuguese a significant plus
Military Service a significant plus

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Kelly Services