Operations Manager

HR Central
  • Mumbai
  • 10-12 lakh
  • 6-10 years
  • 01 Sep 2015

  • Customer Service

  • Pharmaceuticals/ Life Sciences/ Clinical Research
Job Description

Assist in pharmacy operations to achieve business objectives by increasing sales and gross margins, managing equipment, limiting expenses, directing operations to minimize wait times, monitoring department performance metrics, upholding proper pharmacy and general safety procedures and standards, and partnering with management in developing and implementing store programs to help meet sales objectives and increase prescription volume.
- Maintain inventory levels to company goals, rotates stock, complies with recalls, and utilizes return process.
- Coordinate pharmacy schedule; direct and monitor pharmacy personnel and performance by providing ongoing proactive, constructive feedback, training, and evaluations; make recommendations for hiring, promotion, and termination.
- All activities related to the preparation, dispensing, and sale of prescription and pharmacy-related products.
- Focus on customer satisfaction and needs, ensuring that customers are provided World Class Customer Service through use of best practices and prompt communication with physicians, vendors, and colleagues.
- Ensure all work processes are performed efficiently and effectively at each work station by prioritizing workload and organizing workflow.
- Verifies accuracy of pharmacy team by following established procedures.
- Works in communication with various levels of management to resolve issues.
- Maintains proper pharmacy and general safety procedures and standards, including department cleanliness.
- Ensures timely implementation of company policies, procedures, and programs.
- Enforces compliance with all local, state, and Indian laws, company policies and procedures, and state regulations regarding intern, technician, and assistant training and licensure.
- Acts as Pharmacist-In-Charge for regulatory, legal and audits.
- Maintains all state and as per Indian record keeping for legend drugs and controlled substances.
- Adheres to company and division dress code standards; directs pharmacy team in maintaining the professional appearance of the pharmacy.
- Performs other duties as assigned.

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HR Central