OPS Manager is more of Team Manager who can handle a Team of 50+ should have handled 15 member Team and is Technically Strong on Data Networking / Voice Networking Side. The role holder is principally responsible for building and maintaining customer service relationships. They will be responsible for a team of team member grades whom process and / or progress Customer Orders, Billing / receipting and / or process and progress Customer Faults, handle customer inquiries and complaints of a non standard nature and / or ensure revenue collection. This will typically be across a wide range of products or services or for a business customer base where overall individual contract levels are high. Products or services are more likely to be in their infancy and / or require high technical or specialist knowledge and appreciation and / or have non standard processes. Responsible for resource planning to meet work volumes to ensure team meets commitments and key KCI points are met, with objectives around meeting financial, people and customer targets. Frequent external customer contact is likely to be a key part of this role.