Offshore Resource Manager
Willing to work in production support project and rotational shifts
Experience in HP Service Manager Tool
Management of all offshore development/Support resources and escalation Manager for Multi User incidents and support the
Service Desk function, Incident, Request Fulfillment and
Defining process, policies based on ITIL best practices for Incident Management, Critical Incident Management, Problem Management, Change Management process to run a smoother operations in a global environment.
Location: Bangalore (Bommanahalli)