The Network Administrator will be responsible for the corporate and remote users from a level II perspective.
Responsibilities include break- fix hardware support, software installation and end user facing support, upgrade and patch management as well as other basic hardware, software and network troubleshooting tasks. Duties range from desktop/laptop hardware replacement, software installation, support and upgrades, and user training.
Hardware support * maintenance of core and departmental standard software images * distribution of software using existing methodologies (SMS, CDROM, software download, etc.) network printers.
Minimum 7yrs experience
*Demonstrate good communication, organization and interpersonal skills with the ability to work effectively in teams comprising different disciplines and with clients/users
*Demonstrated ability to support Windows 7 in an enterprise environment.
*Demonstrated excellent customer service skills necessary to work with novice to advanced computer users.
*Ability to work independently, assume responsibility and exercise good judgment.
*Demonstrated verbal and written communication skills, especially in communicating technical concepts and information to both technical and non-technical personnel.
*Knowledge of both wired and wireless network infrastructures.
*Experience with technical documentation, and creation of training documentation
Key technical skills:
o Excellent working knowledge of Microsoft System Center Configuration Manager
o Microsoft System Center Suite, VMware expertise
o Experience with Windows Server (2003, 2008, 2012)
o Window 7, Windows 8 (a plus)
o Microsoft Office
o Experience with Active Directory and Network fundamentals
o Antivirus/Malware software experience- Symantec experience
Provide Mobile Device Support
Manage and respond to incidents placed by the service desk within customer SLA.
Update documentation and Knowledge base with new articles.
Meet service levels as outlined in the customer agreement and ITIL guidelines.
Experience and Skills:
Experience working with SLAs in a fast pace environment.
Great customer service skills and a can do attitude.
Flexibility in work schedule - must be able to perform oncall rotation
Ability to prioritize daily tasks and plan ahead
Ability to work well within the dedicated team onsite at customer location and travel within New England area to work at remote sites(banks)
A strong background with the Windows product suite & windows active directory
* PC hardware knowledge and troubleshooting skills required
* Must be organized and have strong communication skills
* Ability to follow directions, processes and procedures is a must
* Ability to work alone in some cases and being a self-motivator
Experience building and re-imaging PC's: Experience to fix technical PC/laptop issues - Experience with Microsoft Desktop Operating Systems, Hardware configurations and abilities to support the installation and troubleshooting of other client software based on reasonable efforts.
Perform laptop repairs, imaging and preventive maintenance
A bachelor's degree in IS or equivalent
Comptia A+ Certification/ITIL Certification
Job Location: Plymouth , MA