Network- L3 (Sr. Manager)

Ikya Human Capital Solutions Pvt Ltd
  • Mumbai
  • 10-18 lakh
  • 8-13 years
  • 15 Sep 2016

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Looking for candidates who have relevant experience in LAN/ WAN/ Routers/ Switches. Troubleshooting, implementation, configuration, escalation management, tickets handling, monitoring of Network products. And, it is Rotational Shift Job (24 by 5) assignment at L3 Level (Sr. Manager Grade)
Desired Profile - Timely resolution of the incidents (TTs) as per the clients SLA.
- Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.
- 99% of adherence to global clients SLAs.
- Maintain CSAT score above 90% every quarter.
- Reporting to GSOC (Global Security Operations) Lead

Competencies/Skill sets for this job

L3 Troubleshooting Sla Clients Routers Operations Security Global Security

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