Six Sigma Black Belt with good knowledge of Lean practices Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO - Operational Excellence(or similar) function.
Certification in Lean and other quality practices. Drive Improvement projects on processes to improve
Improve SLA performance.
Interact with client/ internal stakeholders to drive and influence improvement objectives.
Drives the OE program for a client/ clients in a site/ across sites.