Manager / Sr. Manager Transformation ( Black Belt)

Prasha Solutions Pvt. Ltd.
  • Bangalore, Delhi, Mumbai
  • Confidential
  • 7-12 years
  • 01 Sep 2015

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Six Sigma Black Belt with good knowledge of Lean practices Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO - Operational Excellence(or similar) function.
Certification in Lean and other quality practices. Drive Improvement projects on processes to improve
Improve SLA performance.
Interact with client/ internal stakeholders to drive and influence improvement objectives.
Drives the OE program for a client/ clients in a site/ across sites.

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Prasha Solutions Pvt. Ltd.